Customer Service & Order Questions
Can I ship to an address that is different than my billing address?
Orders will only ship to an alternate address located in the same state as the billing address. If you wish to ship to an address in a different state from the billing address you will be required to complete a credit card authorization form. If...
Will my order require a signature upon delivery?
Any orders placed through LEDGlow with one of the following upgraded shipping methods, Next Day Air, Second Day Air, and Three Day, must be shipped to the billing address and will require a Signature Confirmation Service at delivery. Any orders...
How do I know if my order is coming FedEx or USPS?
Any orders placed through LEDGlow where Free or Standard $6.99 shipping is chosen, will be shipped either UPS or USPS. The shipping carrier is chosen at the discretion of LEDGlow. If you would like a specific shipping service, rates are available...
Do all orders over $50 qualify for Free Shipping?
Free standard shipping on orders over $50 is available only for shipments within the contiguous United States. Orders shipping to Alaska, Hawaii, or international destinations do not qualify and will incur applicable shipping charges. All available s
How do I set up a return or exchange?
30 Day Return Policy Our 100% Satisfaction Guarantee has you covered. If anything you purchase from us fails to live up to your expectations, we will issue a refund for the brand new, never installed product within 30 days of the original purchase...
What is the policy for a package that is refused?
If you "refuse" a package from our company, you are responsible for any and all charges that are incurred for the shipping. Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges)....
What should I do if my order is missing items or I received the wrong items?
If you received the wrong merchandise, please contact us within 14 days of receiving your order and we will send you a return postage label. Once the merchandise is received back at our location, we will ship out the correct merchandise. All...
What do I need to know to become an authorized LEDGlow dealer?
LEDGlow Lighting, LLC is always accepting qualified dealers and distributors to join our Domestic and International reseller program. LEDGlow is a ground-breaking and innovative motorsports accent lighting company, providing lighting for various...
Can I make changes or cancel after I have placed my order?
If you wish to change an item on your order please call us immediately at 1-856-768-5700 to request the change. Orders can only be changed prior to leaving our warehouse. If an order has already been shipped, you may request an RMA number to send...
Am I responsible for shipping when I need to set up a warranty claim?
When sending an item back for a warranty claim or testing, LEDGlow will cover all defective shipping charges to and from within 30 days of the delivery date as long as you are located in the contiguous United States. After 30 days, the customer is...
What is the policy for a package that is undelivered as addressed?
If a package is returned to us due to an undeliverable, or an incomplete address, you are responsible for all reshipment costs. If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping. For...
Is international shipping available and will there be customs fees?
International customers are responsible for shipping charges as well as any and all customs, brokerage, and import duty fees that are incurred with international orders. These fees are applied and determined by the shipping carrier based on the...
How long will it take to receive my refund?
Once your RMA has been received and checked in you will receive an email letting you know we will be issuing you a refund. Refunds are issued within 24 business hours. It can take up for 7 business days for the refund to reflect in your account...
Will I be charged Sales Tax on my order?
Well, that depends! If your order is shipping to an address in New Jersey or any other state which requires us to collect sales tax, local sales tax will be automatically calculated during check out. To obtain estimated sales tax, please use the...
Who is eligible to become an LEDGlow ambassador or receive sponsorship?
Thank you for your interest in a sponsorship with LEDGlow. What we're looking for with our partnerships are individuals who are actively creating content around their vehicles. Whether that's producing videos for their YouTube channel or posting...
I purchased an out of stock item(s). What happens next?
If the item(s) you have purchased are out of stock, we will ship your order the day the product is restocked in our warehouse. Our customer support department will contact you to advise you about the return to stock date and shipping information.
I've received my tracking information but when I try to track my order, no information is available. What is the problem?
Your tracking number will not return any information until the package has been processed at the local shipping center. Which usually takes between 12-24 hours. If your tracking number does not work during this time frame, please try again later.
What payment options can I use when checking out?
We accept Visa, MasterCard, American Express and all other major credit cards. We also accept PayPal, Affirm, Apple & Google Pay.
How much will shipping cost?
Well..... that depends on which option you select! We offer Free Shipping on all orders over $50.00 and a Standard Shipping option of $6.99 on all orders under $50.00 to the contiguous United States. When selecting either of these options, the...
Do you offer discounts and how do I apply them to my order?
Yes, we offer discount codes and promotions throughout the year. The best way to stay updated is by signing up for our email list. As a thank-you, new subscribers will receive 5% off their first order, and email members are often the first to hear ab
When will my order ship and how long will it take?
All orders are shipped out the same day if placed before 3pm EST Monday through Friday. Orders placed after 3pm EST on Friday will ship out Monday. Our warehouse is located in South Jersey. Time in transit will depend on your location and the...
Can I pick up my order from your location?
Yes! However, we have a few rules. You are able to pick up prepaid orders from our West Berlin location. We do not currently have a showroom, and our system is set up for Credit Card purchases only. Please give us a call to place your order with...
How can I obtain a copy of my invoice?
If you created an account when placing your order, you can log in to your account at any time to view and download your invoices. If you checked out as a guest, please contact us to request a copy. Be sure to include your full name, email address, or
How can I obtain a pricing quote for products I want to purchase?
There are a couple of easy ways to get a pricing quote:. Instant Quote: Add your desired items to your cart to see the total cost, including any applicable discounts. Personalized Quote: Contact us directly via phone, email, or live chat for a custom
Are your lighting kits legally permitted?
Laws regarding aftermarket lighting vary by state, county, and municipality. Because of this, it's very important to check with your state and local authorities before installing any LEDGlow Lighting Products. All of our lighting kits are designed fo
Do you sell gift certificates?
We apologize for any inconvenience, but we do not offer gift certificates.
Where are the lights manufactured?
Our products are designed in the USA and produced overseas.
Do you provide discounts for military personnel?
Yes — we proudly offer a discount to active-duty military members and veterans as a thank you for their service. To apply the discount, orders must be placed over the phone. Please call us at 856-768-5700 to place your order. You can also reach out t
Are decals available for purchase?
Yes, LEDGlow vinyl decals are available for purchase. They’re perfect for cars, trucks, toolboxes, and garage walls. Made from high-quality vinyl for long-lasting durability. You can view available options on our website under the Accessories section
Is expedited shipping available?
Yes, we offer expedited shipping options for faster delivery. During checkout, you can choose from available options such as 2-Day Air or Next Day Air (if offered for your location). Pricing and estimated delivery times will be displayed before you c
How do I claim warranty coverage for my LEDGlow product and how long does it take to process a claim?
To start a warranty claim, Contact Us. Please have the following ready:. Your order number. A description of the issue. Clear photos showing the problem. Our team will guide you through troubleshooting to verify the defect. Once approved, warranty cl