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Customer Service & Order Questions

Do you offer wholesale accounts?

LEDGlow Lighting, LLC is always accepting qualified dealers and distributors to join our Domestic and International reseller program. LEDGlow is a ground-breaking and innovative motorsports accent lighting company, providing lighting for various...

Can I ship to an address that is different than my billing address?

Orders will only ship to an alternate address located in the same state as the billing address. If you wish to ship to an address in a different state from the billing address you will be required to complete a credit card authorization form. If...

Will my order require a signature upon delivery?

Any orders placed through LEDGlow with one of the following upgraded shipping methods, Next Day Air, Second Day Air, and Three Day, must be shipped to the billing address and will require a Signature Confirmation Service at delivery. Any orders...

How do I know if my order is coming UPS or USPS?

Any orders placed through LEDGlow where Free or Standard $6.99 shipping is chosen, will be shipped either UPS or USPS. The shipping carrier is chosen at the discretion of LEDGlow. If you would like a specific shipping service, rates are available...

Do all orders over $50 qualify for Free Shipping?

Free shipping over $50 is only valid on orders shipping within the Contiguous United States. All other locations including Hawaii and Alaska are responsible for shipping charges. Shipping options are available during checkout.

What is the return policy on your products?

30 Day Return Policy Our 100% Satisfaction Guarantee has you covered. If anything you purchase from us fails to live up to your expectations, we will issue a refund for the brand new, never installed product within 30 days of the original purchase...

What is the policy for a package that is refused?

If you "refuse" a package from our company, you are responsible for any and all charges that are incurred for the shipping. Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges)....

What do I do if I receive the wrong product?

If you received the wrong merchandise, please contact us within 14 days of receiving your order and we will send you a return postage label. Once the merchandise is received back at our location, we will ship out the correct merchandise. All...

How can I cancel my order?

If any order needs to be canceled, you must call us immediately at 1-856-768-5700. Your order can only be canceled prior to it leaving the warehouse. If your order is shipped prior to us being notified, you will have to contact LEDGlow for an RMA...

Can I make changes after I have placed my order?

If you wish to change an item on your order please call us immediately at 1-856-768-5700 to request the change. Orders can only be changed prior to leaving our warehouse. If an order has already been shipped, you may request an RMA number to send...

What is the exchange policy?

All you have to do is contact us at 1.877.LED.GLOW and one of our Customer Support Specialists will be happy to prepare your exchange and provide you with an RMA number. Once you receive your RMA number, you can send your insured package back to...

What if I place a duplicate order?

If you accidentally place a duplicate order and it has not been shipped, you will receive a full refund. In the event, you place a duplicate order and the items are shipped, you will receive an RMA number to return the item once you receive it....

How can I receive coupon codes?

Coupon codes can be obtained by contacting any of our Customer Support Agents via Email, LiveChat, or telephone 856-768-5700

Am I responsible for shipping when I need to set up a warranty claim?

When sending an item back for a warranty claim or testing, LEDGlow will cover all defective shipping charges to and from within 30 days of the delivery date as long as you are located in the contiguous United States. After 30 days, the customer is...

What is the policy for a package that is undelivered as addressed?

If a package is returned to us due to an undeliverable, or an incomplete address, you are responsible for all reshipment costs. If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping. For...

What is your shipping policy for International orders?

International customers are responsible for shipping charges as well as any and all customs, brokerage, and import duty fees that are incurred with international orders. These fees are applied and determined by the shipping carrier based on the...

What customs fees will I be responsible for with UPS Standard Shipping?

International Customers International customers are responsible for any and all customs, brokerage, and import duty fees that are incurred with international orders. These fees are applied and determined by the shipping carrier based on the...

How do I return my order and get a refund?

In order to return your order, you will need to contact us to receive an RMA Number. RMA numbers will only be issued for products that are brand new and in uninstalled condition. You will write this number on the box and also on a piece of paper...

How long will it take to receive my refund?

Once your RMA has been received and checked in you will receive an email letting you know we will be issuing you a refund. Refunds are issued within 24 business hours. It can take up for 7 business days for the refund to reflect in your account...

What is the warranty policy on your products?

LIMITED WARRANTY ONE YEAR NON-TRANSFERABLE LIMITED WARRANTY AND DISCLAIMER LEDGlow Lighting, LLC ("LEDGlow") warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that this Product will be free from...

Will I be charged Sales Tax on my order?

Well, that depends! If your order is shipping to an address in New Jersey or any other state which requires us to collect sales tax, local sales tax will be automatically calculated during check out. To obtain estimated sales tax, please use the...

Why did I have to pay customs and brokerage fees upon delivery?

We apologize for the inconvenience, however those fees are determined and charged by your countries government. LEDGlow is not responsible for these charges and we do not have any further information regarding them.

I accidentally ordered the wrong product, what should I do?

Please notify us as soon as possible. If the product has not been shipped, we will be able to cancel the order. If the product has been shipped, please contact us when you have received the item to obtain an RMA Number to return the item.

Does LEDGlow offer sponsorships?

Thank you for your interest in a sponsorship with LEDGlow. What we're looking for with our partnerships are individuals who are actively creating content around their vehicles. Whether that's producing videos for their YouTube channel or posting...

I purchased an out of stock item(s). What happens next?

If the item(s) you have purchased are out of stock, we will ship your order the day the product is restocked in our warehouse. Our customer support department will contact you to advise you about the return to stock date and shipping information.

I've received my tracking information but when I try to track my order, no information is available. What is the problem?

Your tracking number will not return any information until the package has been processed at the local shipping center. Which usually takes between 12-24 hours. If your tracking number does not work during this time frame, please try again later.

What payment options can I use when checking out?

We accept Visa, MasterCard, American Express and all other major credit cards. We also accept PayPal, Affirm, Apple & Google Pay.

How much will shipping cost?

Well..... that depends on which option you select! We offer Free Shipping on all orders over $50.00 and a Standard Shipping option of $6.99 on all orders under $50.00 to the contiguous United States. When selecting either of these options, the...

How can I apply a discount to my order?

Coupon codes can be entered in the Coupon area in your shopping cart. All coupon codes must be entered at the time of sale to receive discount. Codes provided after completion of the sale will not be honored.

How long will it take my order to arrive?

All orders are shipped out the same day if placed before 3pm EST Monday through Friday. Orders placed after 3pm EST on Friday will ship out Monday. Our warehouse is located in South Jersey. Time in transit will depend on your location and the...

When will my order ship?

If you have placed your order by 3PM EST, Monday through Friday, your product will be packaged and shipped same day. If you have placed your order after 3PM EST, your product will be packaged and shipped the following business day, orders placed...

Can I pick up my order from your location?

Yes! However, we have a few rules. You are able to pick up prepaid orders from our West Berlin location. We do not currently have a showroom, and our system is set up for Credit Card purchases only. Please give us a call to place your order with...

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