LEDGlow Support

Orders can only be shipped to an alternate address&#xA0;within the same state&#xA0;as the billing address. If you need your order shipped to a&#xA0;different state, you will be required to complete a&#xA0;Credit Card Authorization Form. If you choose not to complete the form, the order will be&#xA0;canceled and refunded.&#xA0;Please note:&#xA0;For all&#xA0;Florida orders, the&#xA0;billing and shipping addresses must match, unless a&#xA0;Credit Card Authorization Form&#xA0;is submitted and approved.For complete shipping terms and conditions, visit:<a href="https://www.ledunderbody.com/limited-warranty/" style="text-decoration:none;">&#xA0;</a><a href="https://www.ledunderbody.com/shipping-returns/" style="text-decoration:none;">LEDGlow Shipping &amp; Returns</a>

Orders will only ship to an alternate address located in the same state as the billing address. If you wish to ship to an address in a different state from the billing address you will be required to complete a credit card authorization form. If you do not agree to a credit card authorization form, then the order will have to be canceled and refunded.
***All Florida orders must have the same billing and shipping address unless you agree to a credit card authorization form***

Can I ship to an address that is different than my billing address?

FAQs

Customer Service & Order Questions

Will my order require a signature upon delivery?

How do I know if my order is coming FedEx or USPS?

Do all orders over $50 qualify for Free Shipping?

How do I set up a return or exchange?

What is the policy for a package that is refused?

What should I do if my order is missing items or I received the wrong items?

What do I need to know to become an authorized LEDGlow dealer?

Can I make changes or cancel after I have placed my order?

Am I responsible for shipping when I need to set up a warranty claim?

What is the policy for a package that is undelivered as addressed?

Is international shipping available and will there be customs fees?

How long will it take to receive my refund?

Will I be charged Sales Tax on my order?

Who is eligible to become an LEDGlow ambassador or receive sponsorship?

I purchased an out of stock item(s). What happens next?

I've received my tracking information but when I try to track my order, no information is available. What is the problem?

What payment options can I use when checking out?

How much will shipping cost?

Do you offer discounts and how do I apply them to my order?

When will my order ship and how long will it take?

Can I pick up my order from your location?

How can I obtain a copy of my invoice?

How can I obtain a pricing quote for products I want to purchase?

Are your lighting kits legally permitted?

Do you sell gift certificates?

Where are the lights manufactured?

Do you provide discounts for military personnel?

Are decals available for purchase?

Is expedited shipping available?

How do I claim warranty coverage for my LEDGlow product and how long does it take to process a claim?

Can the canopy lights on my golf cart kit be dimmed and controlled independently from the underbody lights?

Can I add more canopy lights to my golf cart if my existing junction box is full, and are additional canopy light kits available for purchase?

How do I control Single Color LED Golf Cart Underbody Lights?

Can I upgrade the control box later to support multi-color if I buy a Single Color Golf Cart Kit?

What is the maximum voltage the reducer can handle?

What powertrain option do I need for a 12V connection in my golf cart?

What size kit do I need for my bike, and will I need extensions for installation?

How long is the wiring attached to each strip?

Can the LED kit slowly fade through all colors, but then turn red and stay red when the brake is applied?

Will adding extra strips to my Bluetooth Advanced Million Color Kit require a fuse upgrade?

Is there a way to keep one zone of my LEDGlow lights active while turning off another zone?

If I buy a 30-piece Motorcycle Lighting Kit, can I expand it later?

What is the maximum number of strips or LEDs I can install on my bike?

Are lower DRL or turn signal lights available for motorcycles?

Do LiteTrike® Advanced Million Color Lighting Kits include Wheel Well Lights?

Which lighting kits feature Dual Zone Control?

What are the differences between the Advanced and Flexible Million Color LED ATV Lighting Kits?

How do I set my motorcycle lighting to stay on one color using the key fob?

Which LED Underbody Lighting Kit is best for my vehicle — a Truck Kit or a Car Kit?

Where can I find the lighting patterns for my installed Underbody LED Kit?

What holds the tubes in place after installation?

How can I make my Underbody LED Lights automatically return to a saved setting when I start my car?

Are LEDGlow lighting Kits waterproof and safe for use in wet conditions, such as car washes or boat trailers?

Do you sell replacement remotes or key fobs, and where can I purchase one if needed?

Do you offer replacement tubes or connectors for your Lighting Kits?

What distinguishes an LEDGlow Truck Underbody Kit from a Car Underbody Kit?

What color options are available for LEDGlow Single Color Underbody Kits?

What Differentiates the Standard Wireless Underglow Kit from the Slimline Wireless Kit?

What additional components or modifications are required to install the Add-On Grille Light on my car?

Can I control different sections of my LEDGlow lighting kit, set a multi-color kit to a single color, and use grille and engine bay lights together?

How do I determine whether my kit is a Million Color Kit or a Single Color Kit?

Can I buy the Display Module separately if I didn’t order it initially?

Where can I purchase extensions for the various lights you offer?

Which expandable circuit is compatible with my vehicle?

Does the Smartphone Controlled Kit include a wireless remote?

What add-on options are available for the Bluetooth Underbody Kit?

How does the Flexible Kit differ from other LEDGlow lighting kits?

Are sound-activated modes available for your lighting kits?

Can I adjust the brightness of the lighting kit?

What features and options are available for Single Color Wheel Well Kits?

How do I control LEDGlow Million Color Wheel Ring or Wheel Well Lights?

What is the length of the tubes and wire on Wheel Well Lighting Kits?

How do I choose the right Wheel Ring size for my vehicle?

Are there Wheel Well or Wheel Ring Add-Ons available for the kit I bought?

Is the Wheel Well Kit supplied with all the necessary components for installation?

Which Control Box is required to operate the Add-On Wheel Well or Wheel Ring Kit independently?

What is the wire length on the Million Color Wheel Ring Light Kit?

How bright are the LEDs on LEDGlow Wheel Ring/Wheel well Lighting Kits?

What’s the length of wire connecting each lighting pod in the Truck Bed Lighting Kit?

What features are included with LEDGlow Tailgate Light Bars?

How many batteries are required for LEDGlow remotes?

Do you offer lighting kits that work with 24-volt systems?

What lighting modes and features are included in the Commercial Lighting Kit?

Does the Tool Box Lighting Kit offer a multicolor option?

Do you offer LED accent lighting for the exterior of boats?

Is an adhesion promoter required for the installation of LEDGlow Lighting Kits?

What additional parts are required to install LEDGlow Tailgate Light Bars?

Is the Truck Bed Lighting Kit compatible with long-bed trucks?

How many color options do LEDGlow Lighting Kits offer?

Is it possible to operate the Million Color LED Commercial Lighting Kit directly from the control box without using the remote?

Are LEDGlows lighting kits able to function or be operated without using the included remote, or with a single remote across multiple control boxes?

Product Questions

What are Power Options?

Am I able to put a multi color kit on one color without it cycling to another?

How do I control the remote for my kit?

I cannot find the color lights I would like in the Single Color Kits.

How does the music sensor work?

What Color LEDs would look good on my vehicle?

Where can I find the installation instructions for my kit?

What size wire should I use to extend the wires on the control box, to connect to a 12V power source?

Do the light kits come with everything I need to install them?

Can I control any of the kits with my smartphone?

Can I install my LEDGlow kit myself?

Which kits are compatible with my specific vehicle or motorcycle?

General Installation & Other Questions

My Bluetooth motorcycle kit is asking me for a pin when I try and connect to it, what is the pin?

My phone won't Re-Pair to the Smartphone controlled kit after sitting overnight

Is the Smartphone Interior kit compatible with my Smartphone Underbody Kit?

Which application should I download for the Smartphone Controlled Underbody Kit?

My phone will not pair to the Smartphone Controlled Underbody Box

What is the white wire on my Smartphone Controlled Underbody Box?

Does the Smartphone Underbody Kit have auto on?

Can I add Interior lights to my Smartphone Controlled Underbody Kit?

Can I operate the Underbody, Wheel Well/Rings, and Interior separate on the Smartphone Controlled Underbody kit?

Can you control the Grille light separately on the Smartphone Underbody kit?

I currently have the Million Color Wireless SMD, can I upgrade to the Smartphone Control Box?

What is the display module?

Is the Display module required for music mode?

Does the Smartphone Controlled Underbody Kit have sound mode?

Do you offer a Single Color Underbody Smartphone kit?

Can I upgrade from the Verison 1 Smartphone Underbody Control Box to the new Version 2 Smartphone Control Box?

Which application should I download for the Smartphone Controlled Interior Kit?

My phone will not pair to the Smartphone Controlled Interior Box

What is the white wire on my Smartphone Controlled Interior Box?

Does the Smartphone Interior Kit have auto on?

Does the Smartphone Interior kit come with a wireless remote?

Can I upgrade my existing Interior Kit to a Smartphone Control Kit?

Which application should I download for the Smartphone Controlled Motorcycle Kit?

My phone will not pair to the Smartphone Controlled Motorcycle Box

What is the Blue wire on my Smartphone Controlled Motorcycle Box?

Can I upgrade my Advanced Million Color SMD kit to Smartphone Controlled?

What is the Bluetooth range with the Smartphone Kit?

Do my location services need to be on when using the Smartphone application?

Smartphone Questions and Troubleshooting

How Do I control the 4pc Million Color Golf Cart Expandable Underbody Light Kit?

Are there any patterns or flashing modes available with 4pc Million Color Golf Cart Expandable Underbody Light Kit?

Am I able to put the 4pc Million Color Golf Cart Expandable Underbody Light Kit on one color without it cycling to another?

My 48v golf cart uses 4 12v batteries. Can I just connect my kit to one of these batteries?

How do I install the Voltage Reducer?

Where would I mount the voltage reducer after installing it?

Is the Single Color Golf Cart Kit waterproof?

How long is the wire on each tube for the Single Color Golf Cart Underbody Lights?

Am I able to add additional tubes to the Single Color Golf Cart Underbody Lights?

Are there any patterns or flashing modes available with the Single Color Golf Cart Kit?

Why is my control box illuminating but by kit is not coming on? (Single Color Golf Cart Underbody Lights)

What is the cost of a Golf Cart Kit?

How bright are the LED Lights on the Golf Cart kits?

What is the estimated install time for the golf cart kit?

How long is the wiring on each golf cart kit tube?

Are there install instructions for the Million Color Expandable Golf Cart Kit?

Do the tubes in the golf cart kit come with wiring or are the tubes wireless?

Am I able to control my Golf Cart Kit with my Smartphone?

Golf Cart Kits

Do any of the underbody kits come with an auto on/ auto off feature?

What is the difference between a Truck Underbody Kit and the Car Underbody Kit?

I have a lifted truck, are the lights bright enough to show up?

I currently have just an interior kit, can I add on an Underbody?

Can I add on tubes to my current underbody kit?

My Wireless Million/Single color underbody kit is not coming on but when I tap on the control box the lights flash. What is wrong with it?

How do I put my Bluetooth kit in sound activation mode?

Why do I have two connectors left over after installing my Slimline kit?

Underbody Kits

What Kits are Capable of Smartphone Control?

Do the Motorcycle & ATV Lighting Kits come with everything I need to install them?

Are the Motorcycle & ATV kits waterproof?

Are wiring extensions included with the Motorcycle & ATV Light kit?

How do the brake and hazard lights work on the Advanced Million Color Slingshot® Lighting Kit with Smartphone Control?

Can I use the Smartphone Control with a Trike Kit?

How many remotes are included with the Advanced Million Color Motorcycle & ATV kit?

What is the Key Fob range? How far away can I be from my bike, and still control the lighting kit?

Will the Smartphone Application work with my phone?

What is the bluetooth range? How far away can I be from my bike and I will still be connected?

How does the dual zone work?

How does my phone connect to the control box?

Can I still use the Key Fob with the Smartphone Control Kit?

Do any of the Motorcycle Kits have Sound Activation, or Music Modes?

Is there an inline Fuse included with the Motorcycle kits?

What is the depth of each strip on the Advanced Million Color ATV SMD LED Lights kit?

Am I able to cut the strips on the Advanced Million and Single Color Motorcycle & ATV SMD LED Lighting kits?

What are the most strips you offer in an ATV kit?

How do the Pod Lights turn on and off?

What colors are Single Color Pod Lights available in?

What are the dimensions of the pod?

Am I able to add-on Single Color Pod Lights to an existing kit?

Motorcycle & ATV Kits

What interior kits have the auto illumination mode?

How does the auto illumination mode work?

What is the difference between the Flexible LED Million Color Interior Lights kit and the Expandable Million Color Pro SMD LED Interior Lights kit?

How do I set my expandable 7 color interior kit to a solid color?

Interior Kits

How long does it take to install a Wheel Ring Kit?

Am I able to control the Wheel Ring Kit with my Smartphone?

What is the difference between the Million Color Wheel Ring Kit and the Million Color Wheel Well Kit?

Do the Wheel Well Kits come with everything I need for Installation?

Is the Wheel Ring Kit waterproof?

Wheel Ring Kits

Can I ship to an address that is different than my billing address?Updated 2 months ago