LEDGlow Support

First, check that all connections to the junction box are secure and properly seated. Inspect the wiring and terminals for damage or corrosion. If the box still does not function, try swapping it with a working box to isolate the issue. For further assistance or replacement options, please visit our<a href="https://www.ledunderbody.com/Contact-Us.aspx" style="text-decoration:none;">&#xA0;Contact Us</a>&#xA0;page.

First, check that all connections to the junction box are secure and properly seated. Inspect the wiring and terminals for damage or corrosion. If the box still does not function, try swapping it with a working box to isolate the issue. For further a

What should I do if one of my six-port junction boxes is not working?

FAQs

Troubleshooting

Can I ship to an address that is different than my billing address?

Will my order require a signature upon delivery?

How do I know if my order is coming FedEx or USPS?

Do all orders over $50 qualify for Free Shipping?

How do I set up a return or exchange?

What is the policy for a package that is refused?

What should I do if my order is missing items or I received the wrong items?

What do I need to know to become an authorized LEDGlow dealer?

Can I make changes or cancel after I have placed my order?

Am I responsible for shipping when I need to set up a warranty claim?

What is the policy for a package that is undelivered as addressed?

Is international shipping available and will there be customs fees?

How long will it take to receive my refund?

Will I be charged Sales Tax on my order?

Who is eligible to become an LEDGlow ambassador or receive sponsorship?

I purchased an out of stock item(s). What happens next?

I've received my tracking information but when I try to track my order, no information is available. What is the problem?

What payment options can I use when checking out?

How much will shipping cost?

Do you offer discounts and how do I apply them to my order?

When will my order ship and how long will it take?

Can I pick up my order from your location?

How can I obtain a copy of my invoice?

How can I obtain a pricing quote for products I want to purchase?

Are your lighting kits legally permitted?

Do you sell gift certificates?

Where are the lights manufactured?

Do you provide discounts for military personnel?

Are decals available for purchase?

Is expedited shipping available?

How do I claim warranty coverage for my LEDGlow product and how long does it take to process a claim?

Customer Service & Order Questions

Can the canopy lights on my golf cart kit be dimmed and controlled independently from the underbody lights?

Can I add more canopy lights to my golf cart if my existing junction box is full, and are additional canopy light kits available for purchase?

How do I control Single Color LED Golf Cart Underbody Lights?

Can I upgrade the control box later to support multi-color if I buy a Single Color Golf Cart Kit?

What is the maximum voltage the reducer can handle?

What powertrain option do I need for a 12V connection in my golf cart?

What size kit do I need for my bike, and will I need extensions for installation?

How long is the wiring attached to each strip?

Can the LED kit slowly fade through all colors, but then turn red and stay red when the brake is applied?

Will adding extra strips to my Bluetooth Advanced Million Color Kit require a fuse upgrade?

Is there a way to keep one zone of my LEDGlow lights active while turning off another zone?

If I buy a 30-piece Motorcycle Lighting Kit, can I expand it later?

What is the maximum number of strips or LEDs I can install on my bike?

Are lower DRL or turn signal lights available for motorcycles?

Do LiteTrike® Advanced Million Color Lighting Kits include Wheel Well Lights?

Which lighting kits feature Dual Zone Control?

What are the differences between the Advanced and Flexible Million Color LED ATV Lighting Kits?

How do I set my motorcycle lighting to stay on one color using the key fob?

Which LED Underbody Lighting Kit is best for my vehicle — a Truck Kit or a Car Kit?

Where can I find the lighting patterns for my installed Underbody LED Kit?

What holds the tubes in place after installation?

How can I make my Underbody LED Lights automatically return to a saved setting when I start my car?

Are LEDGlow lighting Kits waterproof and safe for use in wet conditions, such as car washes or boat trailers?

Do you sell replacement remotes or key fobs, and where can I purchase one if needed?

Do you offer replacement tubes or connectors for your Lighting Kits?

What distinguishes an LEDGlow Truck Underbody Kit from a Car Underbody Kit?

What color options are available for LEDGlow Single Color Underbody Kits?

What Differentiates the Standard Wireless Underglow Kit from the Slimline Wireless Kit?

What additional components or modifications are required to install the Add-On Grille Light on my car?

Can I control different sections of my LEDGlow lighting kit, set a multi-color kit to a single color, and use grille and engine bay lights together?

How do I determine whether my kit is a Million Color Kit or a Single Color Kit?

Can I buy the Display Module separately if I didn’t order it initially?

Where can I purchase extensions for the various lights you offer?

Which expandable circuit is compatible with my vehicle?

Does the Smartphone Controlled Kit include a wireless remote?

What add-on options are available for the Bluetooth Underbody Kit?

How does the Flexible Kit differ from other LEDGlow lighting kits?

Are sound-activated modes available for your lighting kits?

Can I adjust the brightness of the lighting kit?

What features and options are available for Single Color Wheel Well Kits?

How do I control LEDGlow Million Color Wheel Ring or Wheel Well Lights?

What is the length of the tubes and wire on Wheel Well Lighting Kits?

How do I choose the right Wheel Ring size for my vehicle?

Are there Wheel Well or Wheel Ring Add-Ons available for the kit I bought?

Is the Wheel Well Kit supplied with all the necessary components for installation?

Which Control Box is required to operate the Add-On Wheel Well or Wheel Ring Kit independently?

What is the wire length on the Million Color Wheel Ring Light Kit?

How bright are the LEDs on LEDGlow Wheel Ring/Wheel well Lighting Kits?

What’s the length of wire connecting each lighting pod in the Truck Bed Lighting Kit?

What features are included with LEDGlow Tailgate Light Bars?

How many batteries are required for LEDGlow remotes?

Do you offer lighting kits that work with 24-volt systems?

What lighting modes and features are included in the Commercial Lighting Kit?

Does the Tool Box Lighting Kit offer a multicolor option?

Do you offer LED accent lighting for the exterior of boats?

Is an adhesion promoter required for the installation of LEDGlow Lighting Kits?

What additional parts are required to install LEDGlow Tailgate Light Bars?

Is the Truck Bed Lighting Kit compatible with long-bed trucks?

How many color options do LEDGlow Lighting Kits offer?

Is it possible to operate the Million Color LED Commercial Lighting Kit directly from the control box without using the remote?

Are LEDGlows lighting kits able to function or be operated without using the included remote, or with a single remote across multiple control boxes?

What are the differences between the Flexible LED Million Color Interior Lights Kit and the Expandable Million Color Pro SMD LED Interior Lights Kit?

How do I keep my Expandable 7 Color Interior Kit on one solid color?

How are the tubes on the Million Color LED Commercial Lighting Kit connected to one another and to the control box?

How many LEDs are in each tube of the Million Color LED Storefront Window Lighting Kit?

Can I cut or shorten the wires between the lighting pods on the Truck Bed Lighting Kit?

Can the Truck Bed Lighting Kit be tied into an existing underbody lighting system?

My Single Color Marine Lighting Kit did not come with a switch—do I need to purchase one separately?

How bright are the Marine Lighting Kits, and can the brightness be adjusted?

Can I cut or shorten the wires between the lighting strips on the Tool Box Lighting Kit?

Can the 2pc Truck Tool Box LED Lights be connected to a vehicle’s existing accessory switch?

Can the Tool Box Lighting Kit be tied into an existing underbody lighting system?

Why are there extra connectors left over after installing my Million Color Slimline Underbody Lighting Kit?

Do any underbody lighting kits include an automatic on/off feature?

What is the difference between the Million Color Wheel Ring Kit and the Million Color Wheel Well Kit?

Can I control the Wheel Ring Kit with my smartphone?

How many LEDs are in each strip of the 2pc Amber LED Truck Running Board Lighting Kit with White Courtesy Lights?

Can the 2pc Side Marker & Courtesy LED Lighting Kit be cut to size?

What is the length of the power wires included with the 2pc Side Marker & Courtesy LED Lighting Kit?

What size slingshot kit is shown in the photos on your website?

Do you have Wheel Rings compatible with this Slingshot kit?

Are you able to select which strips turn red when the brakes are applied on the Slingshot kit?

Does this Slingshot kit use the LEDGlow Automotive Control app or the LEDGlow Motorcycle Control app?

How many lights do I need for my Slingshot?

Can the TailFlex® light bar be cut to size?

Can I use dielectric grease on the 4-pin connection of the tailgate light bar?

When my tailgate light bar is plugged in, my park assist and back-up camera are disabled. How do I fix this?

My spare tire access hole is in the middle of the tailgate light bar mounting area. Can I still access it with the light bar installed?

How long is the wiring included with each tube in the golf cart lighting kit?

Is there a Million Color wheel well add-on kit available for my Slimline Underbody Kit?

If I purchase a Single Color Wheel Well Kit, can I upgrade the control box later to support multi-color lighting?

Can I combine two wheel well kits to make the lighting brighter?

Are wiring extensions included with the Motorcycle & ATV Light Kit?

What is the largest ATV lighting kit you offer in terms of LED strips?

Can I upgrade my existing interior kit to a smartphone-controlled kit?

Does the Smartphone Interior Kit have an auto-on feature?

Is the Smartphone Interior Kit compatible with my Smartphone Underbody Kit?

Can I upgrade from the Version 1 Smartphone Underbody Control Box to the Version 2 Control Box?

My Bluetooth Motorcycle Kit is asking for a PIN when I try to connect. What is it?

Which interior kits feature Auto Illumination Mode, and how does it work?

Product Questions

What are the available power options for LEDGlow lighting kits?

Where can I find the installation instructions for my LEDGlow kit?

Can I install my LEDGlow lighting kit myself?

Which LEDGlow kits are compatible with my vehicle or motorcycle?

How to install Flex Million Color Slimline Add-On Wheel Well Lights

General Installation Questions

How do I install the Golf Cart Voltage Reducer, and where should it be mounted?

How is the Tailgate Light Bar mounted to the back of my truck?

Where does the white wire connect on my tailgate light bar?

My 48V golf cart uses four 12V batteries. Can I connect my kit to just one battery?

Why is my control box lighting up but the kit is not turning on?

Why is my Wireless Million Color or Single Color Underbody Kit not turning on, but the lights flash when I tap the control box?

How are the lighting strips mounted to the truck tool box?

How do I pair or troubleshoot remotes with my LED lighting control module after replacing components or experiencing issues?

My Smartphone control box will not pair, and the LED is stuck on red or flashes randomly. What steps should I take?

Where can I find instructions or video guides for using the Bluetooth app to control my lighting kit, including setting solid colors and troubleshooting saved settings?

Do I need to enable Bluetooth and location services to use the smartphone app, and is the control box compatible with both iPhone and Android devices?

Why isn’t my LEDGlow app or remote responding or connecting to the lighting controller?

Why isn’t my golf cart lighting control box entering pairing mode?

What causes intermittent connectivity with my LEDGlow Bluetooth box, and why do I need to repeatedly disconnect and reconnect the battery?

Why does the app only display the interior lighting option and not the underbody after adding more lights?

Why won’t my Bluetooth module allow the wheel lights to stay on a steady color?

What should I do if the Bluetooth control box for my LED lights is malfunctioning?

What should I do if my control box has damaged or burnt chips due to a wiring short?

Why aren’t my courtesy lights working?

Why don’t my Million Color Interior Lights turn off when the courtesy lights turn off?

How can I prevent my Bluetooth Interior Lights from going into strobe mode when I start my vehicle?

Can I repair a broken wire on my lighting kit myself, or do I need to purchase a replacement light?

Why are my park assist and back-up camera disabled when the tailgate light bar is plugged in, and how can I fix it?

What should I do if my entire LED kit isn’t working after repairing a frayed wire?

What if the wires pulled out of the control box?

How should I troubleshoot issues with 48V lights in an Evolution D5 golf cart?

My lighting kit is currently malfunctioning. It fails to display the correct colors, and each light shows a different hue.

What is covered under the warranty for LEDGlow products?

What are the recommended troubleshooting steps for testing LED light bars?

What could cause my lights to only turn on when I tap the control box?

What should I do if there is no power from the voltage reducer and my golf cart lighting kit isn't turning on?

How do I troubleshoot issues with my LED lighting kit?

My control box powers on, but the LED kit isn’t activating. Why is this happening?

What should I do if my kit does not power on after connecting it to a 12V battery?

Why does my control box make a ticking or buzzing noise when connected to the battery?

Why are my LED lights flashing continuously?

Why did my LED kit stop working after I jump-started my vehicle?

Why isn’t my golf cart underglow kit powering on or lighting up after installation?

What should I do if my LED lights are malfunctioning or not working correctly?

Why is a white light showing on my control box, and how can I fix it?

Why isn’t my six-port junction box working?

Does the kit remember the last color setting when turned on, such as staying red?

What should I do if my control box has been exposed to water or shows signs of corrosion?

How do I troubleshoot when the sound activation feature does not sync with the music in my car?

My control box or underglow switch is getting very hot—is this normal, and what should I do?

What should I do if my LED lighting is draining the battery after use?

What should I do if my LEDGlow Motorcycle LED Lights are not working?

How should I troubleshoot flickering lights when using a 52V battery with a voltage reducer?

Why do my golf cart lights turn on by themselves when I charge the cart, and how can I fix it?

Why isn’t my LEDGlow light turning on even though the module shows a red light?

How do I troubleshoot a 60" light bar that only works with the key on but not when the truck is running?

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Product Instructions

What should I do if one of my six-port junction boxes is not working?Updated an hour ago