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  1. LEDGlow Lighting, LLC
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  3. Customer Service & Order Questions

Customer Service & Order Questions

LEDGlow Customer Service & Order Questions

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  • Do you offer wholesale accounts?
  • Can I ship to an address that is different than my billing address?
  • Will my order require a signature upon delivery?
  • How do I know if my order is coming UPS or USPS?
  • Do all orders over $50 qualify for Free Shipping?
  • What is the return policy on your products?
  • What is the policy for a package that is refused?
  • What do I do if I receive the wrong product?
  • How can I cancel my order?
  • Can I make changes after I have placed my order?
  • What is the exchange policy?
  • What if I place a duplicate order?
  • How can I receive coupon codes?
  • Am I responsible for shipping when I need to set up a warranty claim?
  • What is the policy for a package that is undelivered as addressed?
  • What is your shipping policy for International orders?
  • What customs fees will I be responsible for with UPS Standard Shipping?
  • How do I return my order and get a refund?
  • How long will it take to receive my refund?
  • What is the warranty policy on your products?
  • Will I be charged Sales Tax on my order?
  • Why did I have to pay customs and brokerage fees upon delivery?
  • I accidentally ordered the wrong product, what should I do?
  • Does LEDGlow offer sponsorships?
  • I purchased an out of stock item(s). What happens next?
  • I've received my tracking information but when I try to track my order, no information is available. What is the problem?
  • What payment options can I use when checking out?
  • How much will shipping cost?
  • How can I apply a discount to my order?
  • How long will it take my order to arrive?
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