Customer Service & Order Questions
LEDGlow Customer Service & Order Questions
- Do you offer wholesale accounts?
- Can I ship to an address that is different than my billing address?
- Will my order require a signature upon delivery?
- How do I know if my order is coming UPS or USPS?
- Do all orders over $50 qualify for Free Shipping?
- What is the return policy on your products?
- What is the policy for a package that is refused?
- What do I do if I receive the wrong product?
- How can I cancel my order?
- Can I make changes after I have placed my order?
- What is the exchange policy?
- What if I place a duplicate order?
- How can I receive coupon codes?
- Am I responsible for shipping when I need to set up a warranty claim?
- What is the policy for a package that is undelivered as addressed?
- What is your shipping policy for International orders?
- What customs fees will I be responsible for with UPS Standard Shipping?
- How do I return my order and get a refund?
- How long will it take to receive my refund?
- What is the warranty policy on your products?
- Will I be charged Sales Tax on my order?
- Why did I have to pay customs and brokerage fees upon delivery?
- I accidentally ordered the wrong product, what should I do?
- Does LEDGlow offer sponsorships?
- I purchased an out of stock item(s). What happens next?
- I've received my tracking information but when I try to track my order, no information is available. What is the problem?
- What payment options can I use when checking out?
- How much will shipping cost?
- How can I apply a discount to my order?
- How long will it take my order to arrive?