What customs fees will I be responsible for with UPS Standard Shipping?

International Customers

All customs, brokerage, and import duty fees that are incurred with international orders are the responsibility of our international customers.

• These fees are applied and determined by the shipping carrier based on the country the product is being delivered to.
• Please note that LEDGlow is not responsible for these charges, and we do not possess any additional information regarding how those fees are calculated.
• We want to make sure our valued international customers do not think of them as additional shipping fees that we applied.
• If you have questions regarding this issue, please contact your local customs office for more information prior to purchasing.
• All prices listed on our website are shown in USD.

Canadian Customs and Brokerage Fees with UPS Standard Shipping

This will get a bit technical here but it is important information for our Canadian customers. Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. We ship orders under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $500 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $500 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please be aware that UPS will request payment of these charges at the time of delivery. However you can call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.