Signature confirmations are required by LEDGlow for any order shipped with an upgraded shipping method or any order valued over $500.00. Additionally, the carrier reserves the right to require a signature at any time. There are options for customers unavailable to sign for a package at the time of delivery:
- Sign up for UPS My Choice at https://www.ups.com/us/en/track/ups-my-choice.page. My Choice account holders can electronically sign for packages or request packages be held at Hubs. Please note that once changes are made through the My Choice platform, the customer assumes all liability for the package.
- Pick up your package at a UPS access point. UPS may deliver your package to an Access Point if you are unable to sign for your package. Simply use the tracking number to see the address of the UPS Access Point, along with the hours of operation. ID will be required at the time of pickup.
- Give us a call at 1.877.LED.GLOW to have your package held at a local Hub. UPS automatically selects the local Hub closest to you with pickup services. Please note that LEDGlow has no control over pickup locations, and once a Hub hold has been requested it can not be changed.
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