Am I responsible for shipping when I need to set up a warranty claim?

Contiguous United States:

  • Within 30 days of original delivery, LEDGlow has you covered for all shipping charges. A prepaid return label will be sent via email at the time the RMA is set up. Both the RMA and Prepaid label expire after 14 days.
  • After 30 days, you are responsible for the cost of shipping to LEDGlow, and LEDGlow will cover the shipping costs back to you.

Outside of the Contiguous United States:

  • You are responsible for the cost of shipping to LEDGlow. LEDGlow is happy to cover the cost of shipping back to you; however, if you require a specific carrier or method, you will be responsible for any additional costs.
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