If you wish to change or request an order cancellation during business hours, please call our Customer Support Team at 1.877.LED.GLOW Ext. 2 to ensure prompt handling. If you need to change or request an order cancellation after hours, please email Support@LEDGlow.com as soon as possible. Email cancellation requests after 1 pm EST cannot be guaranteed, and we are not responsible for email cancellation requests received after your order has been shipped.
Orders can only be changed or canceled before the merchandise leaves our warehouse. If an order has already been shipped, we will issue an RMA number to send the merchandise back per our return policy. You will then be responsible for any and all related shipping charges.
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